Browsing by Subject "Emotional Labor"
Now showing items 1-3 of 3
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(2011-10-21)Emotional labor and its influence on authenticity and identity amongst human service workers has been the focus of numerous studies. Often these studies viewed identity as a stable sense of self. This study set out to ...
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(Texas A&M University, 2007-04-25)This study analyzes how employees at a university recreation center discursively construct their experiences of emotional labor, how they conceptualize such behavior in terms of displaying unfelt emotions and faking in ...
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(2012-07-16)In this qualitative study, I examine the experiences of African American pilots and flight attendants with emotional labor. Integral to existing theories of emotional labor is the incorporation of voices of color and their ...